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Dashboard
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You're on a free trial.
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Bookings this month
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AI agents active
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Current plan
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Trial days left
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Avg. reply time this month

Messages by channel

How customers are reaching you, last 30 days.

—Total customers
—Active AI agents
After-hours share (30d)
Booking rate this month
Estimated revenue this month
Qualification funnel this month

Upcoming appointments

Captured automatically when Luna confirms a specific date and time. Sage sends a WhatsApp reminder ahead of each one.

Suggestions for you

A few ideas based on this month's numbers.

Conversations

Every chat your AI team has handled.

Every conversation your AI team has had with a customer, in one place.
What to do: open a chat to read it, mark it Booked or Not booked to track results, and download it if you need a copy.
Select a conversation
Pick a conversation on the left to read it.

Your AI team

Turn agents on or off and set how Luna sounds.

This is where you control how your AI team sounds and behaves.
What to do: describe your brand voice, pick your default language and business type, and check which agents are active for your plan.

Agents

Locked agents aren't in your plan.

This tab is HOW Luna sounds and behaves. What she knows about your business — hours, services, prices, FAQs — lives in Knowledge.

Find this under your Google Business Profile → "Get more reviews" → Share review form. Required for Dorian's review requests to send.

A WhatsApp number that gets a message with the details every time a lead finishes answering Luna's questions — can be a person or a group. Include the country code.

Brand voice & language

The first message shown when a visitor opens your website chat, before they type anything. Leave blank to use the default.
Or start from an example:

Message templates

WhatsApp requires an approved template for reminders, review requests, lead notifications and booking confirmations — Meta approves these per business, so each of you submits your own. Copy the text below into Meta Business Manager → WhatsApp Manager → your WABA → Message templates → Create (category: Utility), then paste the approved name back here once it's live.

Knowledge

What Luna knows about your business.

Everything your AI needs to answer like a real team member — hours, prices, and FAQs.
What to do: fill in your business hours, list your services with prices, and add common questions and answers. The more complete this is, the better it answers.

This tab is WHAT Luna knows about your business. How she sounds — her tone, language and greeting — lives in AI Team.

Start from a template

Pick the closest match to your business and we'll fill in realistic starting hours, services, and FAQs — you edit from there. This replaces whatever is currently in the fields below.

Business hours

Leave a day blank if closed.

Services & prices

FAQs

Policies & notes

Documents

Upload a price list, service menu, or policy doc — PDF, Word, or text. Up to 5MB, up to 10 files.

Channels

Connect where your clients message you — one AI team answers them all.

Where customers can reach your AI — website chat, WhatsApp, Instagram, and more.
What to do: connect each channel you want live. Web chat is always on — just install the code snippet on your site; others need a quick connect step.

Web chat — your snippet

Paste this one line before </body> on your site.

Want your own colors? Edit data-commora-color (the main color) and add data-commora-accent="#______" (a second color, optional) directly in the snippet before pasting it in.

Optional. Leave blank to allow your chat from anywhere. Once you add a domain here, Luna only replies to visitors on that domain — comma-separated if you use more than one (e.g. with and without "www").

Webhook

Send booked leads to your own CRM, Zapier, or Make. We POST a signed JSON payload the moment a conversation is marked "Booked" in the Conversations tab.

We sign every request with this secret (HMAC-SHA256, header X-Commora-Signature) so you can verify it's really from us.

Calendar

How Luna checks availability and books appointments.

Connect your own Google Calendar, or use Commora's built-in calendar — pick one.
Optional. Without either, Luna answers questions but can't check availability or book anything.

How do you manage bookings?

Booking rules

When Luna is allowed to book. Leave a day blank to close it. Use times like 10:00-11:00, and separate several slots with commas.

Off means no restrictions at all — Luna could book 3am on a Sunday.

Need split hours or a lunch break? Switch to advanced

Time to clean the room and reset between clients. The slot times above don't change — Luna just won't book the slot right next to an existing appointment.

On: Luna offers home service and always asks for the address before booking. Off: she never mentions it and never asks for an address.

A specific date that differs from your normal week — closed for a holiday, or open shorter hours. These beat the weekly hours above.

Payments

Connect these so Luna can check real availability and collect deposits — both optional, and independent of each other.

Google Calendar
Luna checks real availability and books directly on your calendar
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Stripe (deposits)
Collect a deposit on booking — money goes straight to your own Stripe account
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ATH Móvil (deposits)
The most-used way to pay in Puerto Rico, and cheaper than card — money goes straight to your own ATH Business account
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Onboarding

A short checklist to get your AI team fully live.

These are the things worth finishing before you send real clients to Luna.
Click any item to jump straight to that section.

Get set up in 3 steps

Do it yourself, or ask us to do it for you.

Configure your AI team
Turn on agents and set the brand voice
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Add services, prices & hours
So Luna answers with real info
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Connect your channels
WhatsApp, Instagram, and web chat
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Guide

A quick walkthrough of every section of your dashboard.

Dashboard

  1. Your home base — quick stats, usage trend, and insights, all in one view.
  2. Check Conversations this month against your plan's cap so you know where you stand.
  3. Check Suggestions for you for ideas based on this month's numbers.
  4. Check Upcoming appointments to see what Sage will send reminders for.

AI Team

  1. Check the box next to each agent you want active for your business.
  2. Describe your brand voice in a sentence or two, or start from one of the examples.
  3. Pick your default language and describe your business type.
  4. Click Save setup.

Message templates

  1. WhatsApp won't let a business message someone out of the blue with free text — reminders, review requests, lead notifications, and booking confirmations all need a pre-approved template first. You only need to do this once per template, not per message.
  2. Requires WhatsApp already connected (Channels tab). Go to business.facebook.com → make sure you're in the right Business, then open WhatsApp Manager → your account → Message templates.
  3. Click Create template. Category: Utility (not Marketing — Utility is for exactly this kind of message and has no extra restrictions here). Give it a short lowercase name with underscores, e.g. commora_reminder.
  4. Pick the language you're submitting in, then paste the body text — copy it straight from the card above (or your own adapted wording, just keep the same number and order of placeholders). Meta will ask for a sample value for each placeholder — any realistic example works, it's only for their review.
  5. Submit. Status shows as Pending — approval is usually a few minutes, sometimes up to 24 hours. You'll see it flip to Approved (or Rejected with a reason, most often wording that sounds promotional — reword and resubmit if that happens).
  6. Once approved, come back to the card above and paste in the exact template name and language code you submitted. That's it — no other setup, it starts working immediately.

Knowledge

  1. Fastest start: pick Start from a template at the top and we fill in realistic hours, services and FAQs for your industry — then edit them.
  2. Fill in your business hours for each day — leave a day blank if you're closed.
  3. Add every service you offer with its price.
  4. Add FAQs — real questions customers actually ask you.
  5. Add any policies (deposits, cancellations) and click Save knowledge.
  6. The more complete this is, the better your AI answers — it never makes up information that isn't here.

Channels

  1. Web chat is already on — copy the snippet and paste it into your website's code, right before </body>. That's the entire setup — no code, no keys.
  2. To add WhatsApp, click Connect and follow Meta's sign-in. Instagram and Messenger are coming soon.
  3. (Optional, technical) set up a Webhook if you use a tool like Zapier or your own CRM.
  4. What it costs: web chat has no extra per-message fee — it only counts toward your plan's monthly conversation limit. If you connect WhatsApp, those messages are billed at cost straight from your Wallet, no markup: a WhatsApp reminder or review request runs about $0.003–$0.004 each, and a WhatsApp marketing message about $0.025 each. A typical month sending ~200 reminders/review requests costs roughly $0.60–$0.80 in message fees — small, but worth funding your Wallet ahead of a busy month so nothing gets delayed.

Calendar

  1. Pick how Luna checks availability and books: connect your own Google Calendar, or turn on Commora's built-in calendar — pick one, both are optional. Without either, Luna answers questions but can't check availability or book anything.
  2. On Commora's own calendar, add each Team / provider clients book with — a solo business gets one automatically, named after you.
  3. The month view shows every booking on its date — click any day to see who's booked, their phone and service. Click + New to add a walk-in or phone booking by hand.
  4. From that same day view you can Edit a booking (time, provider, details), Cancel it, or mark it Completed/No-show after the appointment. A canceled booking frees the slot but stays on the calendar, marked canceled — nothing is ever deleted.
  5. Ask for a deposit and accept payments through Stripe in the same section — deposits are always non-refundable, since they exist to hold the slot.

Plan & billing

  1. Add extra capacity or services under Add-ons if you need them.
  2. Keep your Wallet funded — it covers WhatsApp message fees at cost, debited automatically as those messages send. The balance can't go negative or turn into a surprise bill on our end — but a low balance also won't delay a reminder, it'll just show as $0 until you top up.
  3. Turn on Auto top-up (in the Wallet card) so a low balance never happens in the first place — pick a threshold and a refill amount, and we'll charge your card automatically when it dips below that. Off by default; requires a saved card, which we capture the first time you complete any payment.
  4. We don't meter your conversations — plans are sized for how a real business actually operates. If we ever spot unusual activity, we'll reach out directly before anything changes.
  5. Need to upgrade or downgrade? Pick a new plan card — Stripe handles payment securely.
Still stuck?
Use the chat bubble in the bottom-right corner — that's Dex, who can answer questions about your account, your numbers, and walk you through anything on this page.

Plan & billing

Your subscription and usage.

Your subscription, usage, add-ons, and wallet — everything related to what you pay for.
What to do: check your usage against your plan's monthly cap, upgrade if you're getting close, add extra capacity or services, and top up your wallet to cover message fees.
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Plan
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Status
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Trial ends

Choose your plan

Pick a plan to subscribe or switch — you'll complete payment securely with Stripe.

Want us to set it up and manage it for you? Talk to us about Done-for-You.

Add-ons

Extend your plan with extra capacity and services — most are scoped with a quick call first.

Custom & high-touch add-ons

Pricing depends on scope — let's talk it through first.

Your active add-ons

Wallet

Prepaid balance that covers WhatsApp marketing/utility templates — Meta's fees passed through at cost, no markup. Your plan's regular conversations aren't charged from here.

$0.00
Wallet balance
Reference rates (USD, US/PR): Marketing $0.0250/msg · Utility $0.0034/msg · Authentication $0.0034/msg · Service free.
Auto top-up

Automatically refill your Wallet when it runs low, so a reminder or review request never gets delayed for lack of funds. Off by default.

Usage this month

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0
Conversations
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AI replies
$0
Est. AI cost

Profile

Your personal and business information.

Your account details, at a glance.
What to do: keep your business name, phone, city, and business type up to date — Sage and Dorian use this to reach you, and it's what we use if we ever need to contact you outside the dashboard.
No logo yet

PNG, JPG or WEBP, up to 500KB. Square images look best.

Bookings, callback requests and payment alerts go to your login email. Add anyone else who should get them too, separated by commas. Your own address is always included.

Password

Change your login password. You'll need your current password.

Danger zone

Cancel your subscription or request full account deletion.

Deleting your workspace starts a 7-day grace period — you can cancel any time before then. After 7 days, everything is permanently deleted and can't be recovered.