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Conversations this month
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AI agents active
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Avg. reply time this month

Usage trend

Conversations and AI cost over the last 6 months.

Busiest channel (30d)
After-hours share (30d)
Booking rate this month
Estimated revenue this month
Qualification funnel this month

Upcoming appointments

Captured automatically when Luna confirms a specific date and time. Sage sends a WhatsApp reminder ahead of each one.

Suggestions for you

A few ideas based on this month's numbers.

Conversations

Every chat your AI team has handled.

Every conversation your AI team has had with a customer, in one place.
What to do: open a chat to read it, mark it Booked or Not booked to track results, and download it if you need a copy.
Select a conversation
Pick a conversation on the left to read it.

Your AI team

Turn agents on or off and set how Luna sounds.

This is where you control how your AI team sounds and behaves.
What to do: describe your brand voice, pick your default language and business type, and check which agents are active for your plan.

Agents

Locked agents aren't in your plan.

Find this under your Google Business Profile → "Get more reviews" → Share review form. Required for Dorian's review requests to send.

A WhatsApp number that gets a message with the details every time a lead finishes answering Luna's questions — can be a person or a group. Include the country code.

Brand voice & language

Or start from an example:

Message templates

WhatsApp requires an approved template for reminders, review requests, lead notifications and booking confirmations — Meta approves these per business, so each of you submits your own. Copy the text below into Meta Business Manager → WhatsApp Manager → your WABA → Message templates → Create (category: Utility), then paste the approved name back here once it's live.

Knowledge

What Luna knows about your business.

Everything your AI needs to answer like a real team member — hours, prices, and FAQs.
What to do: fill in your business hours, list your services with prices, and add common questions and answers. The more complete this is, the better it answers.

Business hours

Leave a day blank if closed.

Services & prices

FAQs

Policies & notes

Documents

Upload a price list, service menu, or policy doc — PDF, Word, or text. Up to 5MB, up to 10 files.

Channels

Connect where your clients message you — one AI team answers them all.

Where customers can reach your AI — website chat, WhatsApp, Instagram, and more.
What to do: connect each channel you want live. Web chat is always on — just install the code snippet on your site; others need a quick connect step.

Web chat — your snippet

Paste this one line before </body> on your site.

Webhook

Send booked leads to your own CRM, Zapier, or Make. We POST a signed JSON payload the moment a conversation is marked "Booked" in the Conversations tab.

We sign every request with this secret (HMAC-SHA256, header X-Commora-Signature) so you can verify it's really from us.

Onboarding

A short checklist to get your AI team fully live.

These are the things worth finishing before you send real clients to Luna.
Click any item to jump straight to that section.

Get set up in 3 steps

Do it yourself, or ask us to do it for you.

Configure your AI team
Turn on agents and set the brand voice
›
Add services, prices & hours
So Luna answers with real info
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Connect your channels
WhatsApp, Instagram, and web chat
›

Guide

A quick walkthrough of every section of your dashboard.

Dashboard

  1. Your home base — quick stats, usage trend, and insights, all in one view.
  2. Check Conversations this month against your plan's cap so you know where you stand.
  3. Check Suggestions for you for ideas based on this month's numbers.
  4. Check Upcoming appointments to see what Sage will send reminders for.

AI Team

  1. Check the box next to each agent you want active for your business.
  2. Describe your brand voice in a sentence or two, or start from one of the examples.
  3. Pick your default language and describe your business type.
  4. Click Save setup.

Message templates

  1. WhatsApp won't let a business message someone out of the blue with free text — reminders, review requests, lead notifications, and booking confirmations all need a pre-approved template first. You only need to do this once per template, not per message.
  2. Requires WhatsApp already connected (Channels tab). Go to business.facebook.com → make sure you're in the right Business, then open WhatsApp Manager → your account → Message templates.
  3. Click Create template. Category: Utility (not Marketing — Utility is for exactly this kind of message and has no extra restrictions here). Give it a short lowercase name with underscores, e.g. commora_reminder.
  4. Pick the language you're submitting in, then paste the body text — copy it straight from the card above (or your own adapted wording, just keep the same number and order of placeholders). Meta will ask for a sample value for each placeholder — any realistic example works, it's only for their review.
  5. Submit. Status shows as Pending — approval is usually a few minutes, sometimes up to 24 hours. You'll see it flip to Approved (or Rejected with a reason, most often wording that sounds promotional — reword and resubmit if that happens).
  6. Once approved, come back to the card above and paste in the exact template name and language code you submitted. That's it — no other setup, it starts working immediately.

Knowledge

  1. Fill in your business hours for each day — leave a day blank if you're closed.
  2. Add every service you offer with its price.
  3. Add FAQs — real questions customers actually ask you.
  4. Add any policies (deposits, cancellations) and click Save knowledge.
  5. The more complete this is, the better your AI answers — it never makes up information that isn't here.

Channels

  1. Web chat is already on — copy the snippet and paste it into your website's code, right before </body>. That's the entire setup — no code, no keys.
  2. To add WhatsApp, Instagram, or Messenger, click Connect and follow Meta's sign-in.
  3. (Optional, technical) set up a Webhook if you use a tool like Zapier or your own CRM.
  4. What it costs: web chat has no extra per-message fee — it only counts toward your plan's monthly conversation limit. If you connect WhatsApp or SMS, those messages are billed at cost straight from your Wallet, no markup: a WhatsApp reminder or review request runs about $0.003–$0.004 each, a WhatsApp marketing message about $0.025 each, and an SMS about $0.01–$0.05 each depending on region. A typical month sending ~200 reminders/review requests costs roughly $0.60–$0.80 in message fees — small, but worth funding your Wallet ahead of a busy month so nothing gets delayed.

Plan & billing

  1. Check your usage against your plan's monthly cap.
  2. Add extra capacity or services under Add-ons if you need them.
  3. Keep your Wallet funded — it covers WhatsApp/SMS message fees at cost, debited automatically as those messages send. The balance can't go negative or turn into a surprise bill on our end — but a low balance also won't delay a reminder, it'll just show as $0 until you top up.
  4. Turn on Auto top-up (in the Wallet card) so a low balance never happens in the first place — pick a threshold and a refill amount, and we'll charge your card automatically when it dips below that. Off by default; requires a saved card, which we capture the first time you complete any payment.
  5. Going over your plan's conversation cap doesn't cut you off — you keep getting AI replies while we prompt an upgrade or the "Extra conversations" add-on ($45 per 1,000), so there's no mid-month shutoff.
  6. Need to upgrade or downgrade? Pick a new plan card — Stripe handles payment securely.
Still stuck?
Use the chat bubble in the bottom-right corner — it's a Commora AI assistant that can answer questions about your account and walk you through anything on this page.

Plan & billing

Your subscription and usage.

Your subscription, usage, add-ons, and wallet — everything related to what you pay for.
What to do: check your usage against your plan's monthly cap, upgrade if you're getting close, add extra capacity or services, and top up your wallet to cover message fees.
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Plan
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Status
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Trial ends

Choose your plan

Pick a plan to subscribe or switch — you'll complete payment securely with Stripe.

Want us to set it up and manage it for you? Talk to us about Done-for-You.

Add-ons

Extend your plan with extra capacity and services. Instant checkout with Stripe.

Custom & high-touch add-ons

Pricing depends on scope — let's talk it through first.

Your active add-ons

Wallet

Prepaid balance that covers WhatsApp marketing/utility templates and SMS — Meta and Twilio's fees passed through at cost, no markup. Your plan's regular conversations aren't charged from here.

$0.00
Wallet balance
Reference rates (USD, US/PR): Marketing $0.0250/msg · Utility $0.0034/msg · Authentication $0.0034/msg · Service free · SMS $0.0113/segment out, $0.0083 in (PR outbound $0.0540).
Auto top-up

Automatically refill your Wallet when it runs low, so a reminder or review request never gets delayed for lack of funds. Off by default.

Usage this month

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0
Conversations
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AI replies
$0
Est. AI cost

Profile

Your personal and business information.

Your account details, at a glance.
What to do: keep your business name, phone, city, and business type up to date — Sage and Dorian use this to reach you, and it's what we use if we ever need to contact you outside the dashboard.
No logo yet

PNG, JPG or WEBP, up to 500KB. Square images look best.

Password

Change your login password. You'll need your current password.

Danger zone

Cancel your subscription or request full account deletion.

Deleting your workspace starts a 7-day grace period — you can cancel any time before then. After 7 days, everything is permanently deleted and can't be recovered.